Current Role: IT and Business Support Manager
Location: Head Office, Dun Laoghaire, Dublin
Joined Tesco: February 2002
I originally joined Tesco in 1987, left for a few years to work in telecoms, and then returned in 2002. My background was in training and development so my previous roles would have been in the HR space. When I returned in 2002 I used it as an opportunity to broaden my experience outside of HR.
I’m mainly based in head office but I visit stores a lot to see our technology in action and to meet the people who use it. It’s a really varied role that’s always changing. We always have new projects and initiatives so it's never mundane.
I’ve had loads of training over the years such as, influencing and negotiations, personal development, leadership etc. I’ve attended certificate courses in project management that the business has funded.
"I visit stores a lot to see our technology in action and to meet the people who use it."
Tesco has changed a lot since I joined. Over the 15 years I’ve worked in many different roles including, support office, customer manager, and also project manager in “Space, range and merchandising”.
When I joined IT I was responsible for the IT elements of our New Store and Refurbishment Programme, which has now expanded to all store-related technology.
For example, I’m working with suppliers and other teams within Tesco to introduce new technology at our checkouts that will help make our customers’ shopping trip better and make our colleagues’ jobs easier.
"In IT we always have new projects and initiatives so it's never mundane."
I remember there was an incident a couple of years ago which significantly inconvenienced our Grocery Home Shopping customers. I wanted to try and help so I drove to our customer care centre and started liaising with the care teams to get customer information to the team that could fix each customer’s issue. It wasn’t my job to do that but the team really needed a dig out given the volume of calls they were getting. It allowed the customer-facing team to focus on the customer rather than worry about having to send emails to head office and answer their resulting queries. What should have been an afternoon turned into a couple of days. It was a minor part in the overall resolution but it was something I was proud of. I received an internal Values award at the company conference at the end of the year in recognition of this which said “no one tries harder for customers.”
In my spare time, I coach Gaelic football in Kill GAA which keeps me fit and outdoors. It’s also great fun.
"I work with suppliers and other teams within Tesco to introduce new technology at our checkouts that will help make our customers’ shopping trip better and make our colleagues’ jobs easier."
Understanding people – customers, colleagues, communities – and what matters to them, and then trying to make those things better, is at the heart of Tesco.
We are proud to be a business full of varied opportunities. We give colleagues the tools to shape their own future with a career path that meets their own personal goals and aspirations.
"I always feel that even if I can positively impact at least one person a day, I’m happy."
"I loved working in Tesco from the get-go as I’ve always been interested in retail."
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