Tesco has changed a lot since I joined. Over the 15 years I’ve worked in many different roles including, support office, customer manager, and also project manager in “Space, range and merchandising”.

When I joined IT I was responsible for the IT elements of our New Store and Refurbishment Programme, which has now expanded to all store-related technology.

For example, I’m working with suppliers and other teams within Tesco to introduce new technology at our checkouts that will help make our customers’ shopping trip better and make our colleagues’ jobs easier.

I remember there was an incident a couple of years ago which significantly inconvenienced our Grocery Home Shopping customers. I wanted to try and help so I drove to our customer care centre and started liaising with the care teams to get customer information to the team that could fix each customer’s issue. It wasn’t my job to do that but the team really needed a dig out given the volume of calls they were getting. It allowed the customer-facing team to focus on the customer rather than worry about having to send emails to head office and answer their resulting queries. What should have been an afternoon turned into a couple of days. It was a minor part in the overall resolution but it was something I was proud of. I received an internal Values award at the company conference at the end of the year in recognition of this which said “no one tries harder for customers.”

In my spare time, I coach Gaelic football in Kill GAA which keeps me fit and outdoors. It’s also great fun.