Operations Manager

Hours: 37.5

Salary: WL2 - TBC

Location: Tesco Waterford Customer Engagement Centre, 1 Butlerstown, Co. Waterford, X91TPR9


Apply by: 06/02/2023

Operations Manager

Tesco Waterford Customer Engagement Centre, 1 Butlerstown, Co. Waterford, X91TPR9

About the role

Tesco Ireland are currently looking to recruit an Operations Manager on a full- time basis.

Based at our Waterford Customer Engagement Centre, the successful candidate will manage Team Leaders to deliver operational excellence, high employee engagement and service improvement. To deliver business objectives, ensuring consistent achievement of all operational KPIs and the broader functional plans. 

You will be responsible for

• Ensuring I understand our Core Purpose and the role I play in delivering this
• Role modeling the Tesco values and leading by example in what I do and how I behave
• Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day. 
• Collaborating across the business to ensure our colleagues have access to the information they need to serve customers effortlessly to deliver operational metrics, objectives and performance measures
• I am responsible for contributing to strategizing, implementing and reviewing a business function with a defined business goal.
• Delivering the broader CEC plans
• Successfully translating business strategy into day to day delivery
• Building and maintaining engaging relationships with key stakeholders
• Leading the implementation of operational improvement initiatives with clear, tangible deliverables
• Removing barriers and addressing what gets in the way of great performance to improve colleague and customer experience
• Leading the ongoing improvement of policies, training, processes and ways of working, improving colleague and customer experience and reducing workload
• Setting clear individual performance objectives with each member of my team
• Creating an inclusive culture for all colleagues where everyone is welcome
• Ensuring my team receive all training, knowledge and development to provide a quality service and deliver expectations 
• Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations
• Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process
• Continually developing my skills to be the best I can be in my role

You will need

Operational skills relevant for this job:
•Relevant experience in leading and managing managers.
•Senior stakeholder management
•Management of a team of direct reports
•People Management
•Track record in delivering change  
•Track record in leading teams to deliver great performance against key metrics.


Operational skills relevant for this job:

• People Management
• Analysis and Problem solving
• Communication
• Planning and Organising
• Conflict resolution
• Logical thinking and Decision making
• Coaching and development
• Collaboration/Empathy/Responsiveness/Resilience and Innovation
 • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) 

What’s in it for you

  • Competitive Salary
  • Retirement Savings Plan
  • Life Assurance Cover
  • Annual Bonus
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
  • Annual leave
  • Save As You Earn Scheme

Application process

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Click through the stages below to see what you can expect from the application process:

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