Hours: 37.5
Salary: WL1 - TBC
Location: Tesco Waterford Customer Engagement Centre, 1 Butlerstown, Co. Waterford, X91TPR9
Ireland
Apply by: 19/02/2023
Tesco Waterford Customer Engagement Centre, 1 Butlerstown, Co. Waterford, X91TPR9
Tesco Ireland are currently looking to recruit a Team Leader - Customer Care on a full- time basis.
Based at our Waterford Customer Engagement Centre, the successful candidate will lead a team of Customer Care advisors in a busy contact centre.
You will motivate your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team.
Operational skills relevant for this job:
• Analysing and Problem solving
• Excellent communication skills (both verbal and written)
• Organisation and time management skills
• Conflict resolution
• Logical thinking and decision making
• Coaching and development
• Collaboration/Empathy/Responsiveness/Resilience and Innovation
Experience relevant for this job:
• Relevant experience in managing a team of direct reports
• People management experience
• Track record in coaching teams to deliver strong performance against key metrics
• Track record in identifying opportunities and problem solving to provide solutions
• Experience working on own initiative along with working as part of a wider team
• People Management
• Analysis and Problem solving
• Communication
• Planning and Organising
• Conflict resolution
• Logical thinking and Decision making
• Coaching and development
• Collaboration/Empathy/Responsiveness/Resilience and Innovation
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
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