About the role

Tesco Ireland are currently looking to recruit 1 Collections Associate.

Based at our Waterford Customer Engagement Centre, the successful candidates will assist with both inbound and outbound telephone contacts with customers who are in arrears.

You will collaborate with the Customer Care team to ensure the customer experience is managed to a high standard.

You will be responsible for

Account maintenance including follow up
Maintaining QA controls including company satisfaction records
Working within the company's credit policy, recommending changes as necessary to support growth and process improvement while limiting revenue risk
Negotiate and communicate credit decisions, recommend payment terms & credit limits to new and existing customers via collections lead
Reducing delinquency of assigned debt accounts
Monitoring, tracking and enforcing departmental policies, procedures and goals while working collaboratively with the wider team to ensure consistency and best practice
Participating in Every Day conversations with my manager
Sharing my knowledge freely with others
Supporting my colleagues to achieve team goals and objectives
Work collaboratively with the wider team to ensure consistency and best practice
Delivering my own personal objectives
Following our Business Code of Conduct and always acting with integrity and due diligence
Continually developing my skills to be the best I can be in my role
Looking for and raising opportunities to improve processes and practices in the business and embracing change
Role modelling the Tesco values and leading by example in what I do and how I behave
Ensuring I understand our core purpose and the role I play in delivering this

You will need

Operational skills relevant for this job:

•   Excellent communication skills (both verbal and written)
•   Customer service orientation
•   A responsible attitude
•   Adaptability and flexibility

Experience relevant for this job:

•   Knowledge of Billing and Collections procedures (including DPA)
•   Experience of working and excelling in a target driven environment
•   Negotiation and influencing skills
•   Organisation and time management skills
•   Analytical skills
•   Team work & working on own initiative
•   IT literacy

What’s in it for you

Competitive Salary
Retirement Savings Plan
Life Assurance Cover
Annual Bonus
Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
Annual leave
Save As You Earn Scheme

Application process

To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.

Click through the stages below to see what you can expect from the application process:

Step 1

Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

Step 2

If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.

Step 3

At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.

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Collections Associate