Current Role: Grocery Team Leader
Location: Merrion Centre, Dublin
Joined Tesco: July 2007
When I first arrived in Ireland in 2006, I worked in different coffee shops before I joined Tesco. The flexible hours and study leave suited me as I’m studying part-time. I love studying and I’m a complete book worm!
I’m currently working as Grocery Team leader in Tesco Merrion. I’ve worked everywhere within the store from checkout supervisor to payroll, cash office, and team leader for Chill.
I’ve a really sociable job, I get to speak to loads of different customers and colleagues so I really enjoy that. Customers tell me all about their culture and often ask me for advice on cooking Asian food.
I’ve been working here for ten years now so I feel part of the local community. Every day is different and I’ve picked up different languages. I even have a little Irish, “Conas áta tú” agus “go raibh maith agat”!
"Every day is different and I’ve picked up different languages. I even have a little Irish, “Conas áta tú” agus “go raibh maith agat”!"
When I first joined Tesco the personnel manager took me under her wing. She brought me to see different stores and introduced me to different people. I had three months training and within the first month I became a supervisor. I attribute this to her training and encouragement.
Management has supported me by giving me Muslim days off or space in the training room to pray. It can work out quite well because I don’t mind working during Christmas and my colleagues don’t mind covering Ramadan.
"I love making people feel happy. If people are unhappy, I give them a smile and after a while they almost always meet you half way."
In 2007 I didn’t have a lot of confidence and I remember my manager assigned me to the customer service desk to help build my confidence.
In that job I had to make announcements on the tannoy about products or if someone was lost etc. so my confidence increased rapidly after that.
I love making people feel happy. In my culture, a smile is a charity. If people are unhappy, I give them a smile and after a while they almost always meet you half way.
Recently I helped a customer through difficulties they were having with their grandparents and they came back in-store with a small gift to say thanks. It made me feel really proud.
At Tesco inspiring and helping colleagues look after their whole wellbeing is really important to us, so they can feel great at work and at home.
Here at Tesco, everyone is welcome. Equality, diversity and inclusion is really important to us - whoever you are, wherever you work and whatever you do.
Understanding people – customers, colleagues, communities – and what matters to them, and then trying to make those things better, is at the heart of Tesco.
"Every delivery is different as you get to meet all sorts of people in varied locations."
"I always feel that even if I can positively impact at least one person a day, I’m happy."
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