Current Role: Customer Assistant
Location: Ballincollig, Cork
Joined Tesco: October 2014
I joined Tesco three years ago when the new store opened in my home town, Ballincollig. I’m a customer assistant and I’m also area community champion for the South West whereby I support eight stores to deliver our community programmes: Community Fund, Food Waste and Charity of the Year with Temple Street. There are a number of community champions in Tesco, who are all customer assistants located across Ireland, who have dedicated hours for helping to support our local communities.
I enjoy all aspects of being a community champion because I get to work with customers, community groups and charities along with organising lots of fundraising events. I get a lot of reward out of my job. We can help give back to our customers who shop in our stores by supporting the community initiatives that are important to them.
"We can help give back to our customers who shop in our stores by supporting the community initiatives that are important to them."
Working on Food Waste has probably made me most proud as I am the liaison between Tesco and the local community groups that receive food donations where I work and live. The food might have been damaged in-store or near its Best Before date so it would normally go to waste.
Recently we organised cookery courses for Cork Foyer, a facility that houses 19 residents, between the ages of 18-25, that are at risk of homelessness. We prepared the food together and the young men from the homes learned how to cook. I felt privileged to be able to donate the food and then sit down, have a meal and chat with them.
"I enjoy the flexibility that the job gives me to help me have a work-life balance."
When I became area community champion I got a lot of additional support from my store manager. We also received IT and leadership training. We were given support materials, lots of correspondence and attended conference calls with the community manager on a weekly basis.
We have four conferences a year and we have two-day training sessions regularly, along with various workshops. There is a big team across the country so we support each other and network together.
I enjoy the flexibility that the job gives me to help me have a work-life balance. I don’t have a commute so that’s a big plus in terms of time with my family.
I discovered my green fingers this year so in my spare time I love chilling out in my garden, potting and planting. I find it helps me to relax and switch off.
At Tesco inspiring and helping colleagues look after their whole wellbeing is really important to us, so they can feel great at work and at home.
Understanding people – customers, colleagues, communities – and what matters to them, and then trying to make those things better, is at the heart of Tesco.
We try hard to ensure we offer a broad choice of benefits to make Tesco a great place to work and shop. Our aim is to make our benefits easily accessible, simple to understand and great value for all our colleagues.
"Every delivery is different as you get to meet all sorts of people in varied locations."
"I always feel that even if I can positively impact at least one person a day, I’m happy."
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