Support Office

  • Connecting it all together

    Ensuring our Office, Retail and Distribution functions operate as one team

    Support Office
  • Connecting it all together

    Ensuring our Office, Retail and Distribution functions operate as one team

    Support office
  • Connecting it all together

    Ensuring our Office, Retail and Distribution functions operate as one team

    Support Office

 

"We’re here to help stores and colleagues create the best shopping experience for customers"


 

We’re here to help stores and colleagues create the best shopping experience for customers, whenever they choose to shop with us.

We do this by:

  • creating a simple, honest and understanding working environment
  • leading our service strategy with stores
  • communicating our core values and strategies
  • supporting our teams in implementing business changes
  • listening to our colleagues and helping them solve any issues they might have

It varies, depending on what team you’ll be working with:

Customer Service – We always put our customers at the heart of everything we do. Our goal is to help customers with any problems they might have – from cash operation to car parks issues or queuing experiences. You’ll work with all business functions and senior leaders to design simple and innovative solutions that will help your colleagues improve the functional and emotional quality of their service.

Planning, Response and Price Integrity – You’ll listen to our colleagues and help them solve any issues they might have – from dealing with workload and providing operational support, to giving communication advice on behalf of our stores and supporting our teams so they can implement changes effectively.

Operations Development – As part of this team, you’ll be looking for new ways to simplify the way we do things today, and transform the way we do them in the future. You’ll be involved with improving our business processes and operations so we can deliver the best shopping experience for our customers – from delivering a programme of world-class replenishment, striving to make us most effective at getting all our different products from our Distribution Centres to the warehouses of all our different stores and then onto the shop floor for customers, to planning complex changes for the business and implementing those changes in our departments.

Stores Productivity – You’ll make sure your store colleagues spend most of their time on the shop floor so they can always be available to help our customers and deliver great service.

Food Operations – You’ll design plans and strategies for all of our food areas to create the best environment – for both our customers and our colleagues.

Managing Hours – You’ll manage teams’ hours and schedules to make sure everything runs smoothly in store, your colleagues get the time off they deserve and any time clashes are resolved quickly and easily.

  • Great project management and communication skills
  • Dedication to putting customers and colleagues at the heart of everything you do
  • Passion and enthusiasm for your job
  • Eagerness to find new ways of improving the business

If the above sounds like you, then a job in the Support Office could be your perfect opportunity.

Any one of our 14,000 colleagues in ROI – from your immediate team, to our senior leadership teams, and other teams in the office, store or distribution.