Phone Shop Manager

  • Phone Shop Manager

    Delivering The Future through Connected Technology

    Phone Shop Manager

Being a Manager in a Tesco Phone Shop is about leading and motivating a team to deliver exceptional sales, advice and support, to ensure that we sell customers the best deal that meets their requirements and delivers unbeatable value.

You'll be surrounded by colleagues who share your passion for technology and delivering great service – colleagues who will look to you for inspiration. By demonstrating what it means to serve our customers, you’ll enable your team to be the best it can be.

In this role you will be leading a team to really make a difference to customers. Whilst at the same time, building the skills, knowledge and capability of your team.

You will be someone who can lead, inspire a team and build loyalty. You will be able to role model great service and celebrate success when your team do the same.

  • You will be an inspirational communicator who will share knowledge, experience and best practice.
  • You can create a great team spirit and build good working networks.
  • You will be adaptable and resilient to meet the ever changing demands of our business and be able to coach and support colleagues to do the same.
  • You can build strong relationships with customers and colleagues.
  • You are agile in the way you think, make decisions and handle change.
  • You have energy and drive to deliver beyond expectations.
  • You show innovation by always looking to improve performance to meet people, operations, financial and customer targets.


And to succeed you’ll have what it takes to be a leader:

  • Looking ahead and seizing opportunities
  • Acting quickly to do what’s right for colleagues and customers
  • Thriving on change
  • Doing the right thing, even if plans aren’t working out
  • Knowing how to be at your best

This is a hands-on job where no two days are the same. As a Manager you’ll have all eyes on you to make sure everyone is fired up, focused and pulling in the same direction. To help you flourish in such a lively and fast-changing role, we’ve got a well-defined way of working.

You will:

  • Offer expert sales advice and support to your customers in the Phone Shop
  • Manage and achieve department budgets/targets including contract sales, profit, insurance attachment, shrinkage, payroll and training
  • Ensure that customers can always get what they want
  • Coach your team to follow warehouse guidelines so that the Phone Shop stock room always complies with What Good Looks Like

  • Your Store Manager
  • Your management team colleagues
  • Stock Control Manger
  • Your colleagues
  • Your customers

Excited by the chance to lead and develop a team, as well as making a difference? Then this could be the opportunity you’ve been looking for.

If you share our values, and if you have the qualities we’re looking for, then we’d love to hear from you.