Insight and Foresight
“Customer feedback is crucial for highlighting the areas that we need to work on, while also providing recognition for positive changes that we have made already. It gives us the opportunity to constantly improve and to ensure we are doing the right things for customers.”
Stephanie Taylor, Price & Promotion Insight Manager.
Latest roles in Insight and Foresight
There are currently no recently added vacancies to show you in this area of the business, please check back soon or explore our site to discover some of the opportunities available at Tesco.
Latest roles in Insight and Foresight
There are currently no recently added vacancies to show you in this area of the business, please check back soon or explore our site to discover some of the opportunities available at Tesco.
View all roles
Customer feedback
Clubcard rewards
Customer feedback
Thousands of customers tell us about their experience in our stores each year. Across 149 stores, our store managers access customer feedback each day to help our 13,000 colleagues to “serve Ireland’s shoppers a little better every day”.
Clubcard rewards
We've rewarded our customers with millions of Clubcard points as a thank you for sharing with us their feedback on their store experience.
Working in Insight and Foresight
Our vision here at Tesco is to “serve Ireland’s shoppers a little better every day”. We know that a core part of getting this right is understanding our business and our customers, connecting with them, and asking their opinion to help improve what we do. Everything we do is underpinned by our continuous drive for the best tools and technology to deliver our vision.
Our insight team is the catalyst for this, we are driving innovation and transforming our business to become Ireland’s leading multi-channel retailer.
We use vast amounts of transactional, behavioural, and contextual data to map out patterns and trends to get to the underlying insight of what customers want. We use some of the most sophisticated tools to help the business understand what it needs to do. We seek to deliver personalised experiences that build strong relationships between us and our customers.
To serve Ireland’s customers better, we need to understand them better. Talking to shoppers helps us improve, innovate, and keeps us ahead of the competition. Our analysts and agencies are passionate about shaping the best customer experiences across all our channels.
