Operations Manager
Hours: 37.5
Salary: WL2 - TBC
Location: Tesco Waterford Customer Engagement Centre, 1 Butlerstown, Co. Waterford, X91TPR9
Ireland
Apply by: 06/02/2023
Operations Manager
Tesco Waterford Customer Engagement Centre, 1 Butlerstown, Co. Waterford, X91TPR9
About the role
Tesco Ireland are currently looking to recruit an Operations Manager on a full- time basis.
Based at our Waterford Customer Engagement Centre, the successful candidate will manage Team Leaders to deliver operational excellence, high employee engagement and service improvement. To deliver business objectives, ensuring consistent achievement of all operational KPIs and the broader functional plans.
You will be responsible for
• Ensuring I understand our Core Purpose and the role I play in delivering this
• Role modeling the Tesco values and leading by example in what I do and how I behave
• Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day.
• Collaborating across the business to ensure our colleagues have access to the information they need to serve customers effortlessly to deliver operational metrics, objectives and performance measures
• I am responsible for contributing to strategizing, implementing and reviewing a business function with a defined business goal.
• Delivering the broader CEC plans
• Successfully translating business strategy into day to day delivery
• Building and maintaining engaging relationships with key stakeholders
• Leading the implementation of operational improvement initiatives with clear, tangible deliverables
• Removing barriers and addressing what gets in the way of great performance to improve colleague and customer experience
• Leading the ongoing improvement of policies, training, processes and ways of working, improving colleague and customer experience and reducing workload
• Setting clear individual performance objectives with each member of my team
• Creating an inclusive culture for all colleagues where everyone is welcome
• Ensuring my team receive all training, knowledge and development to provide a quality service and deliver expectations
• Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations
• Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process
• Continually developing my skills to be the best I can be in my role
You will need
Operational skills relevant for this job:
•Relevant experience in leading and managing managers.
•Senior stakeholder management
•Management of a team of direct reports
•People Management
•Track record in delivering change
•Track record in leading teams to deliver great performance against key metrics.
Operational skills relevant for this job:
• People Management
• Analysis and Problem solving
• Communication
• Planning and Organising
• Conflict resolution
• Logical thinking and Decision making
• Coaching and development
• Collaboration/Empathy/Responsiveness/Resilience and Innovation
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
What’s in it for you
- Competitive Salary
- Retirement Savings Plan
- Life Assurance Cover
- Annual Bonus
- Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
- Annual leave
- Save As You Earn Scheme
Application process
To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.
Click through the stages below to see what you can expect from the application process:
Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.
If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.
At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.
Step 1
Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.
Step 2
If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.
Step 3
At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.