Customer Care Representative
Hours: Various full-time and part-time hours available
Salary: Competitive
Location: Waterford, Co. Waterford
Ireland
Apply by: 24/10/2022
Customer Care Representative
Waterford, Co. Waterford
About the role
Tesco Ireland are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre on a full-time basis. Successful candidates will join on 95% of the established rate which is €12.30 per hour moving to €12.95 per hour after 12 months.
Based at our Waterford Customer Engagement Centre, the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.
You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.
Various full-time and part-time positions are available. Working hours will be scheduled locally to meet the needs of the business. Daily starting and finishing times will vary depending on business need on an on-going basis so element of flexibility is required. Successful candidates will work onsite initially with a potential opportunity to move to hybrid working in the future.
You will be responsible for
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Ensuring I understand our core purpose and the role I play in delivering this
- Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
- Taking ownership of the issue and following through on commitments make
- Recommending improvements based on customer needs analysis
- Participating in Every Day conversations with my manager
- Sharing my knowledge freely with others
- Supporting my colleagues to achieve team goals and objectives
- Delivering my own personal objectives
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Continually developing my skills to be the best I can be in my role
- Looking for and raising opportunities to improve processes and practices in the business and embracing change
You will need
Operational skills relevant for this job:
- Excellent communication skills (both verbal and written)
- Customer service orientation
- A responsible attitude
- Adaptability and flexibility
Experience relevant for this job:
- Leaving certificate or equivalent required
- Knowledge of customer service principles & practices
- Team work & working on own initiative
- IT literacy
What’s in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Competitive Salary
- Retirement Savings Plan
- Life Assurance Cover
- Annual Bonus
- Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
- Annual leave
- Save As You Earn Scheme
Application process
To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.
Click through the stages below to see what you can expect from the application process:
Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.
If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.
At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.
Step 1
Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.
Step 2
If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.
Step 3
At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.